Payment Policy

Last updated: August 29, 2026

Welcome to Auntie House of Plants. This Payment Policy explains how payments are handled when you shop with us, including the currencies we use, the payment options available to you, and the security safeguards applied to every transaction. Placing an order on our website confirms that you have read, understood, and agreed to the terms described below.

1. Pricing & Currency

All prices listed on our store are displayed and charged in United States Dollars (USD).
The order total shown at checkout is complete and final. It already reflects:
- Product price(s) for every item in your cart
- Shipping: FREE on every order — no minimum purchase required
We never add processing fees, service charges, or any other hidden costs after you reach the checkout page. What you see is exactly what you pay.

2. Payment Methods We Accept

We use a trusted, established payment gateway to process all transactions securely. The following cards are accepted at checkout:

Visa
Mastercard
American Express
Discover

All eligible cards must be issued for use in a region supported by our payment provider.

3. How We Protect Your Payment Information

Keeping your financial data safe is a responsibility we take seriously. The following protections are in place on every order:

Encrypted Checkout (SSL) Our site is secured with Secure Socket Layer (SSL) technology, which encrypts the information you enter during checkout so that it cannot be intercepted or read by unauthorized parties while in transit.

Payment Handled by Certified Providers Auntie House of Plants does not collect or store your full card number, expiration date, or security code on its own servers. Card data is entered and processed directly by our payment service providers, who maintain PCI-DSS compliance and are independently audited against the payment industry's highest security standards.

Limited Data Retention We keep only the minimum transaction details required to process your order, provide receipts, handle customer service inquiries, and meet legal record-keeping obligations. Your payment details are never sold, traded, or shared with marketers.

4. Order Confirmation & Authorization

When you submit an order, you confirm that:

You are the lawful owner of, or an authorized user of, the payment method provided.
The billing name, address, and contact details you supply are accurate and current.
You accept financial responsibility for all purchases made through your account.

After checkout, you will receive an order confirmation at the email address you provided. If an order requires additional review — for example, when billing details cannot be validated or a purchase appears unusual — our team may reach out by email or phone before fulfillment begins. In certain cases, we may request supporting verification (such as proof of card ownership) to protect both you and our store against unauthorized use. Orders remain on hold until this step is completed.

5. Payment Troubleshooting

If your payment does not go through, consider the following before trying again:

Review the details entered — confirm your card number, expiration date, CVV, and billing address match the information on file with your card issuer.
Check available funds — make sure your card carries enough balance or credit to cover the order total.
Call your bank — many declines are triggered automatically by fraud-prevention filters; your issuer can confirm or release the block.
Try another card — attempt a different Visa, Mastercard, American Express, or Discover card.
Switch browsers or devices — if the checkout page behaves unexpectedly, clear your cache, disable any VPN, or open the store in a different browser.

Temporary Authorization Holds Even when a payment is unsuccessful, your bank may briefly display a pending hold on your card. These holds are managed entirely by your card issuer and normally release on their own within 3–10 business days. If a hold persists beyond that window, contact your bank directly for assistance.

Duplicate Charges Believe you were billed twice for a single order? Email us at info@auntiehouseofplants.com with your order number and a screenshot of the charge(s). We will compare our payment records and work with you toward a swift resolution.

6. Changing or Cancelling an Order

Modifications Need to change the items, shipping address, or payment method on a recent order? Contact us within 24 hours of checkout at info@auntiehouseofplants.com, and include your order number so we can locate it quickly. Once an order moves into packing and fulfillment, edits are generally no longer possible.

Cancellations by You You may cancel an order within 24 hours of purchase, as long as it has not yet left our facility. Send your cancellation request, along with the order number, to info@auntiehouseofplants.com. If the package has already shipped, please refer to our Refund & Return Policy to begin a standard return.

Cancellations by Auntie House of Plants We reserve the right to cancel an order when:

Payment authorization fails or cannot be verified
Billing or shipping information appears incomplete, mismatched, or suspicious
An item is unexpectedly out of stock or has been discontinued
A pricing error is discovered (for example, a product listed at an unintended price)
Automated fraud signals or irregular ordering patterns are detected

If we cancel an order after your payment was captured, a full refund will be issued back to your original payment method within 10 business days, and we will notify you by email explaining the reason.

7. Contact Information

Have a question about a payment, charge, or order? Our team is happy to help.

Store Name: Auntie House of Plants
Email: info@auntiehouseofplants.com
Phone: +1 347 365 3127
Address: 771 Rogers Ave, Brooklyn, NY 11226, United States
Business Hours:
- Monday: 10:00 – 18:00
- Tuesday: 10:00 – 17:00
- Wednesday: 11:00 – 17:00
- Thursday – Saturday: 09:00 – 19:00
- Sunday: 12:00 – 17:00

We typically respond to all inquiries within one business day.