Privacy policy

Last updated: September 23, 2026

Auntie House of Plants ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes what data we collect when you browse www.auntiehouseofplants.com (the "Site") or place an order, how we use and share it, and the choices available to you. By using the Site, you agree to the practices described below. If you do not agree, please discontinue use of the Site.

1. Information We Collect

Information you give us

  • Contact details — name, email address, phone number, and shipping/billing address when you place an order or register an account.
  • Payment details — card numbers or other payment method information. Payments are handled by PCI-DSS compliant third-party processors; full card data is never stored on our servers.
  • Order data — items purchased, order number, purchase history, and your communication preferences.
  • Correspondence — anything you send us through email, contact forms, chat, or feedback submissions.

Information collected automatically

  • Device data — browser type, operating system, IP address, and device identifiers.
  • Usage data — pages viewed, products browsed, time on site, click patterns, and referring URLs.
  • Cookies & similar tools — cookies, web beacons, and comparable technologies used to remember your preferences and analyze site activity.

2. How We Use Your Information

We process your data to:

  • Complete your order — process, ship, and track purchases; send order confirmations and delivery updates; handle returns, refunds, and plant claims.
  • Provide support — answer questions, troubleshoot issues, and resolve disputes.
  • Send marketing — newsletters, promotions, and offers only if you've opted in. Every marketing email includes an "unsubscribe" link you can use at any time.
  • Improve the Site — analyze browsing behavior, identify technical problems, and refine our website, products, and services.
  • Prevent fraud & protect security — flag suspicious transactions and safeguard our systems and customers.
  • Meet legal obligations — comply with applicable laws, regulations, court orders, or lawful governmental requests.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties for their own marketing. We may share data only in these situations:

  • Service providers — vetted partners who help us operate the business, such as payment processors, shipping carriers, email platforms, and analytics tools. They are contractually bound to protect your data and use it solely to deliver the services we engage them for.
  • Legal requirements — when disclosure is required by law, regulation, court order, or is necessary to protect our rights, safety, or property.
  • Business transfers — if we merge with, are acquired by, or sell assets, your information may move with the business as part of that transaction.
  • Your consent — for any other purpose you have explicitly approved.

4. Data Retention

We keep personal information only as long as needed for the purposes outlined here, including legal, accounting, and reporting duties:

Data type Retention period
Order records At least 3 years from the purchase date (tax, accounting, and consumer protection requirements)
Account data Until you delete your account or ask us to remove it
Marketing data Until you unsubscribe or request deletion


Once retention periods expire, data is securely deleted or anonymized in line with applicable law.

5. How We Protect Your Data

  • SSL encryption — all traffic during checkout and account creation is encrypted in transit.
  • PCI-DSS compliant payments — card details are processed externally; we never retain full card numbers.
  • Restricted access — personal information is limited to authorized staff behind password-protected systems.

No internet transmission or storage method is completely secure. We can't promise absolute protection, but we maintain industry-standard safeguards and continually review them.

6. Your Rights & Choices

You may:

  • Access — request a copy of the personal data we hold about you.
  • Correct — ask us to fix inaccurate or incomplete information.
  • Delete — request erasure of your data, subject to legal retention requirements.
  • Opt out of marketing — click "unsubscribe" in any promotional email or contact us directly.

California Residents (CCPA / CPRA)

If you live in California, state law grants you additional rights:

  • Right to Know — request the categories and specific pieces of personal information we've collected about you.
  • Right to Delete — request deletion, subject to certain exceptions.
  • Right to Correct — request correction of inaccurate data.
  • Right to Opt-Out of Sale/Sharing — we do not sell personal information for money, but we may share it for targeted advertising. You can opt out through our Your Privacy Choices page or by enabling the Global Privacy Control (GPC) signal in your browser.
  • Right to Non-Discrimination — exercising any CCPA/CPRA right will never affect how we treat you.

To submit a request, email info@auntiehouseofplants.com. We respond within 30 days.

7. Children's Privacy

The Site is not directed at children under 13, and we do not knowingly collect their personal information. If you believe a child has provided us data, contact us immediately and we will delete it promptly.

8. Third-Party Links

The Site may link to external websites or services we don't operate. This Privacy Policy does not cover them. Review the privacy policy of any third-party site you visit to understand its data practices.

9. Updates to This Policy

We may revise this Privacy Policy to reflect changes in our practices, technology, or legal obligations. Material updates will be posted on this page with a new revision date. We encourage you to check back periodically.

10. Contact Us

For any question, concern, or request regarding this Privacy Policy or your data:

  • Store Name: Auntie House of Plants
  • Email: info@auntiehouseofplants.com
  • Phone: +1 347 365 3127
  • Address: 771 Rogers Ave, Brooklyn, NY 11226, United States
  • Business Hours:
    • Monday: 10:00 – 18:00
    • Tuesday: 10:00 – 17:00
    • Wednesday: 11:00 – 17:00
    • Thursday – Saturday: 09:00 – 19:00
    • Sunday: 12:00 – 17:00

We normally reply within one business day.